We are hiring a resourceful MS Back Office Manager to join our passionate team at Ericsson in muscat, muscat.Growing your career as a Full Time MS Back Office Manager is an amazing opportunity to develop productive skills.If you are strong in presentation, adaptability and have the right initiative for the job, then apply for the position of MS Back Office Manager at Ericsson today!About this opportunity Back Office Manager is responsible for the coordination of people and customer management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do Responsible for Operational KPIs /SLAs fulfillment according to the MS Contract Conduct Operating Level Agreements (OLA) signed with other service delivery units Work with Customers on various levels regarding the organization supervising activities and performance Evaluates and make proactive recommendations for actions to improve processes as well as other services to enhance service delivery. Responsible for the Organization and motivation of all operation personnel Conduct or participate in recruitment interviews for the selection of personnel Team process identification, modifications & implementation tracking. Team Competence & Performance management. Identify and plan training requirements. Provide customer and Ops Assurance Director with reports of the Organization’s performance on a scheduled basis Storing technical E2E background in Mobile Network service elements and nodes.  You will bring Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering. Proven experience of 8 years in operations.  Additional Requirements Service provider management experience Resource provider management experience Strong in team leadership, able to lead large/matrix organization Excellent communication and social skills. High Customer Relationship Management skills Deep understanding of the Service delivery process Process driver, Strategic problem solver, Change Maker Ability to motivate and engage, communicating to empower and develop commitment culture, competence, and skills Delivering results and meeting customer expectations Financial skills  Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.  What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.  Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city:  Oman (OM)   ||  Oman : Muscat : Muscat   Req ID: 718906  Benefits of working as a MS Back Office Manager in muscat, muscat:● Learning opportunities● Company offers career progression opportunities● Competitive salary