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Afcons infrastructure limited south surra
Job posting for
Immediate joiners for the position of
Control Room Operator – First Line maintenance -ATM
For local candidates holding valid and transferable residency in Kuwait only.
Responsible for assigning and management of all Technical related call/tickets within the agreed Standard operating process for customer and maintaining high levels of service delivery to all customers within the constraints of local Kuwait legislation and strict adherence to company policies and procedures.
Key Tasks and responsibilities
? Timely completion of all First line maintenance with the customers.
? Assigning of staff utilize best options in order to close the task within as per the service level agreement.
? Analyze repeated calls and coordinate with the to ease out the wastage.
? Maintain accurate database for all service using all electronic devices and system.
? Proper handover of all the pending jobs to the incoming shift
? Best utilisation of Automated Teller Machine systems in place
? Communication with the customers for all queries made and ensure to sort it as per timelines.
? Follow-up with technical teams to ensure proper closure of the calls/tickets
? Obtain the feedback from the technical team and take appropriate action by escalating
? Ability to work under pressure
? high secondary school or above.
? Very Good knowledge of MS office.
? Previous experience of at least 1-2 years in the customer service.
? Prefer to have experience with cash solution services.
? Problem solving attitude and Excellent organizational and time management skills.
We are proud to offer:
? Good Salary for 12 hours /6 days a week.
? Group Insurance Coverage.
? Residency transfer charges will be borne by the company
Interested ones can share the resumes on >