Call Center Representative Job In Kuwait
  • EMCC
  • 25/10/2022
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Job Details


Job Category
Other Jobs
Country
Kuwait
Job Type
Full Time
Job Experience
Not Mentioned
Education
Not Mentioned
City
Sharq
Salary
250KWD
Publish Date
25/10/2022
End Date
25/11/2022
Gender
Male
Job ID
230062
Available places
1

Company Details


User Name

EMCC

Account Type

Employer

Country

Job Description


Call Center Representative Responsibilities:
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Adhering to all company policies and procedures.
Call Center Representative Requirements:
• High school diploma or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Fluency in English and Arabic

Interested Candidates may submit cv to >
// (Whattsapp)

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